Refund policy

RETURN & REFUND POLICY

At Still Standing, each item is made to order especially for you. Because our products are produced on demand, we do not accept returns or exchanges for incorrect size or color selections, or for changes of mind.

Please review the product description and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos showing the problem.

Once the issue has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund. You generally will not need to return a damaged or defective item.

WRONG SIZE OR COLOR / CHANGE OF MIND

Because every Still Standing item is made to order, we cannot provide refunds or exchanges when the wrong size or color was selected by the customer or when a customer changes their mind after the item has entered production.

CANCELLATIONS & ORDER CHANGES

Orders enter production shortly after they are placed. Once an order has entered production, we cannot guarantee that it can be changed or canceled. Please review your order details, size, color, and shipping address carefully before completing your purchase.

SHIPPING ISSUES

If you believe your package has been lost in transit or there is another delivery issue, please contact us as soon as possible so we can review the order and determine the appropriate next steps.

NEED HELP?

If there is a problem with your order, please contact Still Standing through the contact information provided on our website. We want every customer to feel supported and will do our best to resolve eligible order issues promptly.